Aurelio M. Montemayor, M.Ed.

Family Friendly at the School Door – Podcast Episode 55 | Classnotes Podcast 55

Classnotes Podcast (June 9, 2009) School leaders are using various innovative methods to engage families and communities members, but if people feel unwelcome when they walk into the school, those great plans fail. Some schools are beginning to look at business models of customer service to garner community support for students. Aurelio Montemayor, M.Ed., director of the IDRA Texas Parent Information and Resource Center, talks about his customer service training with a school district that began by validating all staff positions as important to the success of students and extended to staff members building ways to support each other in actively welcoming families and communities. Aurelio is interviewed by Laurie Posner, MPA, an IDRA education associate.

Show length: 16:57

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Customer Service for School Improvement
IDRA Newsletter

IDRA Texas Parent Information and Resource Center

Engaging Parents in Education
US Department of Education

IDRA Family Leadership Principles

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Show Notes

  • Aurelio M. Montemayor, M.Ed., recaps his May 2009 IDRA newsletter article on customer service: "Customer Service for School Improvement." He explains the concept of "A+ plus customer service" and how it can impact school success.

  • Aurelio talks about the best structure for professional staff development programs on customer service.

  • Aurelio explains the role that parents and families can play in transforming the level of customer service in schools.

  • Aurelio summarizes what a "family-friendly school" looks and feels like.

  • Laurie asks Aurelio what schools must do to identify areas where their customer service should be improved.

  • Aurelio discusses how teachers and staff members can support each other in creating a more welcoming environment.